FAQs

You’ll find all information about OrbisPay and the functions of its applications.

For Employees

Who can use OrbisPay services?

All employees are eligible to use OrbisPay services once their employer is enrolled in our program. However, your employer can control who uses the service.



How do I access my earnings?

Once you are signed up with the OrbisPay app, you will be able to view all accessible earnings. You can just work your shifts as usual and then head over to our app anytime to view and access any/all available earnings to you.



How much money can I get from OrbisPay?

By default, all employees can access only up to 50% of their earnings, per pay period. The employer can also determine the maximum accessible amount.



Do I need to link my bank account and debit card to use OrbisPay services?

Yes. All employees must link at least one bank account AND a debit card so we can transfer your accessible earnings.



Do I have to provide my credit score to use OrbisPay services?

Not at all. Since OrbisPay is not a lending provider, your credit score is not a determining factor to use our services.



How long does it take to access my earnings?

Money will be deposited instantly to your debit card if you choose the Instant Transfer option, whereas, for Bank Transfers (ACH), it takes 2 business days.



For Employers

Who fronts the funds to the employees?

We do. OrbisPay fronts the funds to employees. There is no income or expense impact for the employer.



How much does it cost businesses to offer OrbisPay services?

It is completely free. There are no setup or recurring costs for employers. Employees are charged minimal transaction fees; however, some employers choose to sponsor this cost and offer the services for free to their employees.



What employee information do employers share with OrbisPay?

We only require employee name, employee ID, and clock-in clock-out information. We are constantly monitoring, auditing, and improving our security systems and adding to our list of certifications to ensure that your data and your employees’ data are safe and secure.



How does OrbisPay receive time and attendance data?

Once the employer is on contract, a file-exchange pathway is determined via SFTP or API integration. OrbisPay is compatible with most payroll and time and attendance systems.



Can salaried employees use OrbisPay?

Yes, OrbisPay works for salaried and hourly workers in the same way.



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