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  • Writer's pictureOrbisPay

The Hospitality Hustle: Retaining Top Talent in a Cutthroat Industry


The hospitality industry is no stranger to turbulence. From economic downturns to pandemic disruptions, the sector has weathered its share of challenges. However, the current landscape presents a unique obstacle: a cutthroat competition for qualified talent. From housekeepers and servers to chefs and bartenders, hospitality establishments are facing an acute shortage of workers, impacting their ability to operate efficiently and deliver exceptional guest experiences.



A Glaring Shortage with Real Consequences

The numbers paint a concerning picture. According to the Bureau of Labor Statistics, the leisure and hospitality industry lost over 8.7 million jobs during the peak of the pandemic in April 2020. While some jobs have returned, the industry is still down by 1.8 million jobs compared to pre-pandemic levels. This translates to a 10.7% vacancy rate, significantly higher than the national average of 5.2%.

The consequences of this shortage are far-reaching. Hospitality businesses are struggling to:


  • Maintain adequate staffing levels: This leads to reduced service hours, limited room availability, and longer wait times for guests, ultimately impacting the customer experience.

  • Meet operational demands: With fewer staff, it becomes challenging to maintain cleanliness, handle guest requests efficiently, and ensure smooth operations across all departments.

  • Control costs: To compensate for the workload of missing staff, businesses often resort to overtime pay for existing employees or rely on expensive temporary staffing agencies. Both options significantly increase operational costs.



The Revolving Door of Talent: A Costly Trap

The hospitality industry also faces a high employee turnover rate, further exacerbating the talent shortage. This constant churn comes at a hefty price. A 2022 report by the American Hotel & Lodging Association (AHLA) revealed that the average cost of replacing a hotel employee can reach $5,100. This encompasses recruitment and onboarding expenses, lost productivity while the position remains vacant, and the cost of training new hires.



Breaking the Cycle: How On-Demand Pay Can Be Your Hospitality Hack

So, how can hospitality businesses break free from this talent war and build a loyal workforce? The answer lies in offering innovative solutions that improve employee satisfaction and retention. This is where on-demand pay, also known as earned wage access (EWA), comes into play.

On-demand pay empowers employees to access a portion of their earned wages before their scheduled payday. This benefit addresses a critical need for many hospitality workers, who often live paycheck to paycheck and face unexpected expenses between pay cycles.



The Power of Financial Security

Studies have shown that on-demand pay can significantly improve employee well-being and satisfaction in the hospitality industry. By providing access to earned wages, businesses can help employees:


  • Manage unexpected expenses: Whether it's car repairs, childcare costs, or medical bills, unexpected expenses can create significant financial stress for hospitality workers. On-demand pay can help them manage these situations without resorting to high-interest loans or credit advances.

  • Reduce financial anxiety: When employees are constantly worried about making ends meet, it can negatively impact their work performance and overall well-being. On-demand pay can alleviate financial anxiety, allowing them to focus on their job and deliver exceptional service.

  • Feel valued and appreciated: Offering a unique and valuable benefit like on-demand pay demonstrates your commitment to employee well-being and financial security. This can significantly boost employee morale and create a more positive work environment.



The OrbisPay Advantage: A Recipe for Success

At OrbisPay, we are dedicated to helping hospitality businesses thrive in this competitive landscape. Our seamless and secure on-demand pay platform offers a cost-effective solution to attract, retain, and empower your workforce. By partnering with OrbisPay, you can:


  • Reduce employee turnover: By improving employee well-being and financial security, on-demand pay can help you retain your top talent and reduce costly turnover rates.

  • Enhance the employee experience: Demonstrating your commitment to employee financial health can create a more positive and engaging work environment, leading to increased employee satisfaction and productivity.

  • Control costs: On-demand pay from OrbisPay comes at no additional cost to your business, while potentially helping you save money on recruitment, onboarding, and overtime expenses.



In today's competitive hospitality market, retaining top talent is no longer a luxury, it's a necessity. By offering on-demand pay, you can empower your employees, improve your bottom line, and create a recipe for success.




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